Refund policy

No Returns & No Refunds Policy

Effective immediately, we do not offer any returns, exchanges, or refunds for any products purchased through our store. All sales are final.

If you have questions regarding a product before purchasing, please contact us at catalisi2007@gmail.com.

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Damages and Issues

Please inspect your order upon delivery.

If you receive an item that is defective, damaged, or incorrect, contact us immediately at catalisi2007@gmail.com with photos of the issue. We will review the matter and determine the appropriate resolution.

This is the only circumstance under which support may be provided.

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Non-Returnable Items

Since no returns are accepted for any reason, all items are considered non-returnable, including but not limited to:

• Perishable goods

• Custom or personalized products

• Personal care items

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

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Exchanges

We do not accept exchanges.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may be legally entitled to a 14-day cooling-off period allowing cancellation or return of your order as required by EU consumer law.

If this applies, your item must be returned in its original condition (unused, with tags and original packaging) along with proof of purchase.

Please contact us at catalisi2007@gmail.com if you believe this applies to your order.

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Refunds

We do not offer refunds under any circumstances, except where required by law (such as in the EU cooling-off period described above).

For all other orders, all sales are final and non-refundable.